Privacy and Confidentiality Policy

28 August 2020

PRIVACY and CONFIDENTIALITY POLICY

Your privacy is important to us.

It is 'Resilient Pilot’s' policy to respect your privacy regarding any information we may collect while operating our website and providing our services. Accordingly, we have developed this privacy policy in order for you to understand how we collect, use, communicate, disclose and otherwise make use of personal information. We have outlined our privacy policy below:

  • We will only collect personal information by lawful and fair means

  • Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.

  • We will collect and use personal information solely for fulfilling those purposes specified by us unless we obtain the consent of the individual concerned or as required by law.

  • We collect only that personal data which is relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, and to ensure it is accurate, complete, and up-to-date, as far as reasonably practicable.

  • We may share your information with 'Resilient Pilot' approved Mentors in the fulfilment of Mentor/Mentee engagement. Any Mentor that we share your information with is obligated to keep your details securely and to only use them to fulfil the service they provide you on our behalf. (Please also see Confidentiality clause below.)


 

Information that 'Resilient Pilot' will not share:

  • We will not sell or distribute any of the information you provide to us without your consent.

  • We will not pass your information to third-parties to enable them to contact you themselves about products and services they offer.

  • We will protect personal information by using reasonable security safeguards against loss or theft, as well as unauthorised access, disclosure, copying, use or modification.  

  • We will make readily available to customers, information about our policies and practices relating to the management of personal information.

  • We will only retain personal information for as long as necessary for the fulfilment of those purposes.

Your rights regarding your information:

  • You have genuine choice and control over how 'Resilient Pilot' uses your personal information.

  • You have the right to access, update and delete your information at any time. The only reason 'Resilient Pilot' would be unable to delete information at your request is where there is a legitimate legal reason why 'Resilient Pilot' is obligated to keep it.

  • You also have the right to restrict or object to certain kinds of processing of your information, including marketing emails.

  • Where you have provided consent you also have the right to withdraw your consent at any time. Your information is available in a friendly format for you to receive a copy.  

  • We may send you emails if we have your consent or a ‘legitimate interest’ which means we have a business or commercial reason to use your information. You can change your preferences at any time if you do not want to receive certain types of email.

  • You are not obligated to share your personal information with 'Resilient Pilot'. If you choose not to share your information, we may not be able to provide you with our services.

Storing Information

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell or promote our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

 

We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations

Communicating the Site with Visitors

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

 

How we use cookies and other tracking tools

Wix uses cookies for important reasons, such as:

  • To provide a great experience for your visitors and customers.

  • To identify your registered members (users who registered to your site).

  • To monitor and analyze the performance, operation and effectiveness of Wix's platform.

  • To ensure our platform is secure and safe to use. 

 

Types of Cookies

  • In general, the cookies which are initially placed on your Wix website may be categorized as essential cookies. However, considering that our platform gives you the ability to add multiple components, codes, third-party applications...and so on, your website may include other types of cookies which might require specific settings.

  • Take a look at the table below to see which cookies we place on Wix sites:

 

Cookie Name            Purpose.                                     Duration.            Cookie Type.     

XSRF-TOKEN.                Used for security reasons                   Session                    Essential

hs                                    Used for security reasons                   Session                     Essential

svSession                        Used in connection with user login   Session.                   Essential

SSR-caching.                  Used to indicate the system from

                                        which the site was rendered.              1 minute                  Essential

_wixCIDX.                       Used for system

                                        monitoring/debugging                       3 months                 Essential

_wix_browser_sess         Used for system

                                        monitoring/debugging                       session                    Essential

consent-policy               Used for cookie banner

                                        parameters                                           12 months               Essential

smSession                      Used to identify logged

                                        in site members                                    Session                   Essential

TS*                                  Used for security

                                        and anti-fraud reasons                         Session                   Essential

bSession                         Used for system effectiveness

                                        measurement                                       30 minutes              Essential

fedops.logger.sessionIdUsed for stability/effectiveness

                                         measurement                                      12 months               Essential

wixLanguage                  Used on multilingual websites

                                         to save user language preference.    12 months              Functional

 

 

How Site Visitors can withdraw their consent

If you don’t want us to process your data anymore, please contact us at info@resilientpilot.com or send us mail to: Flat 16, Eldon Court, Brondesbury Road, London, England. NW6 6AX.

 

Privacy Policy Updates

 

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

Confidentiality

'Resilient Pilot' is committed to conducting our business in accordance with the above principles in order to ensure that the confidentiality of personal information is protected and maintained.

For a mutually respectful mentoring relationship to develop, both the Mentor and Mentee must feel that discussions are being handled with discretion.

All information shared between a Mentee and Mentor will be kept confidential except in the following exceptional circumstances:

  • In discussion of case load with other Resilient Pilot Mentors and Founders where appropriate or necessary (although such discussions will be anonymised ie by not using Mentee name)

  • If the Mentor feels there is any risk of harm to self or others

  • If a court order to reveal information is served

Providing the Mentor feels there is no increased risk as a result of doing so, he/she will discuss breaking confidentiality with the Mentee in advance of taking such action. In such circumstances the ideal outcome would be for the Mentee to break the confidentiality themselves.

Switching Mentors
Should a Mentor feel it is appropriate to refer a Mentee to a new Mentor for any reason, they will normally discuss this with their Mentee first. The Resilient Pilot co-ordination team will then make the necessary arrangements to switch mentors.

Should a Mentee wish to change Mentors, they are encouraged to discuss this first with their Mentor who can then facilitate the switch through the Resilient Pilot co-ordination team. 

However, should it not be appropriate for Mentor/Mentee to discuss a switch first, they should contact the Resilient Pilot Co-ordination team who will make the necessary arrangements.

 

Concerns and Complaints: 
Mentees are encouraged to discuss any concerns about their mentoring experience with their Mentors. 

If you have any cause for concern or complaint with regard to 'Resilient Pilot's website or service, or wish to provide feedback on your 'Resilient Pilot' experience, please contact us through the link below.

'Resilient Pilot' may change this privacy notice from time to time at 'Resilient Pilot’s' sole discretion.

Policy Agreement

Individuals subscribing for newsletters will be asked to confirm they give permission for Resilient Pilot to use their email address in line with this policy.

Individuals wishing to receive mentoring from our Mentors will be asked to state that they have read and agreed to this policy beforehand.

Flightglobal_logo.png

Click to sign up for free

newsletter

  • LinkedIn
  • Facebook
  • Twitter
  • Instagram
  • YouTube
Screenshot_2020-11-05_Aviators_Ball_2020
Logo 1 Lived Experience Wellbeing Projec

©2020 by RESILIENT PILOT Limited. 

You are invited to participate in an anonymous online survey concerning the requirements for new tools to support the wellbeing of pilots. Click here