Resilient Pilot : Terms and Conditions
Resilient Pilot: Terms and Conditions
© June 2025 Resilient Pilot Limited. All rights are reserved.
This document and the information contained within constitute property of Resilient Pilot Limited and are confidential.
This document and the information contained within shall not be disclosed, reproduced or transferred in any way without the prior written consent of Resilient Pilot Limited.
1 Introduction
1.1 These are the general terms and conditions (Terms) upon which Resilient Pilot Limited ‘RESILIENT’ membership is set out.
1.2 References in these Terms to we, our, us, RP and Resilient Pilot are references to Resilient Pilot Limited, a company registered in England and Wales with company number 12757380
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1.3 By submitting a RESILIENT Registration form, completing an online booking for a virtual service or Resilient Pilot workshop, or signing up to Resilient Pilot’s free or paid membership through ‘RESILIENT’, you acknowledge and agree that these Terms will become legally binding on you either –
1.3.1 upon issuance by RP of a signed RESILIENT Membership Agreement which confirms your training details, or
1.3.2 upon receipt of a booking confirmation for online bookings of services, courses, events and workshops
1.3.3 when signing up to RESILIENT membership
1.4 In the event of any conflicts or inconsistencies between these Terms and Conditions and any other documents pertaining to your enrolment and participation of a RP RESILIENT package, A Online Programme, or any other service offering (as the case may be) including any brochures, advertising material, descriptions on our website and social media, these Terms and Conditions shall prevail.
2 Definitions
2.1 In these Terms:
Agreement: A confirmation email or signed agreement document confirming Resilient Pilot membership, or confirmation of Programme booking and terms;
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ATO: Approved Training Organisation
CAA: the UK Civil Aviation Authority or any replacement or successor body;
Detail: Individual simulator training session (usually a block of 2, 3 or 4 hours together)
CM: Pilot or Crew Member - person making a FlightPlan booking/enrolling upon FlightPlan or enrolling as a Resilient Pilot member
EASA: the European Aviation Safety Agency or any replacement or successor body;
DWP: United Kingdom Government Department of Work and Pensions;
Member: Enrolled Resilient Pilot Member (paid and unpaid membership)
NAA: National Aviation Authority: The relevant Authority eg UKCAA, IAA, DGCA, DCAA etc.;
Premises: the location in which the Programme or other RP package is delivered; this may be at the premises of a RP-approved ATO, or otherwise.
Programme: “Resilient Pilot Programme” means the suite of continuous professional development services provided by Resilient Pilot Ltd
Transaction: An electronic agreement between the CM/Member and RP.
2.2 In these Terms:
2.2.1 words importing the singular shall include the plural and vice versa; words importing a gender shall include all genders; and words importing persons shall include bodies corporate, unincorporated associations and partnerships;
2.2.2 any reference to a statute, statutory provision or subordinate legislation is a reference to such legislation as amended and in force from time to time and to any legislation which re-enacts or consolidates (with or without modification) any such legislation;
2.2.3 any phrase introduced by the terms including, include, in particular or any similar expression shall be construed as illustrative and shall not limit the sense of the words preceding those terms; and
2.2.4 headings are included for ease of reference only and shall not affect the interpretation or construction of these terms and conditions.
3 RP General Terms
3.1 Users of RP’s simulator, aircraft and licencing packages must be a minimum of 18 years of age. Signing a Agreement implies a CM is at least 18 years old and RP cannot be held responsible should this turn out to not be the case.
3.2 In order to be eligible to enrol on the FlightPlan you must meet all minimum entry requirements for the relevant FlightPlan, including those specified by the appropriate NAA.
On applying for admission to a FlightPlan, you warrant and represent to us that you satisfy all the specified FlightPlan requirements and can provide appropriate evidence of this on request from us.
3.3 If at any time any document you supply to us in connection with your admission onto a FlightPlan or otherwise (including passports, visas, medical certificates, existing licences or ratings) is found to be or, in the reasonable opinion of RP or the relevant ATO and its representatives, is thought to be, false or forged, RP or the ATO may –
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immediately suspend or cancel the FlightPlan without any refund in respect of the fees you have paid or the costs you have incurred to attend (eg HOTAC); and
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inform the CAA and any other relevant authority including the police about the forged or false document.
3.4 You acknowledge and agree that we will retain the details of all FlightPlan CMs and shall be at liberty to disclose any and all such information to the police, immigration and other relevant authorities including the CAA.
3.5 If for any reason you fail to attend any of your FlightPlan slots you may be required to make up the missed hours before you can complete the FlightPlan. You acknowledge and agree that you shall be responsible for any additional costs reasonably incurred by us as a result. All rescheduled details will be charged at the relevant ATO’s hourly rates in force at the time of the rearranged slot and RP may apply an administration fee to cover incurred costs.
3.6 Where successful completion of a FlightPlan requires the CM to undertake a regulatory body examination, entry to the examination will be at the CM’s own cost and is outside of the FlightPlan arrangement.
The CM will also be liable to any NAA licence application fees applicable to the training undertaken.
3.7 CM FlightPlan training records, assessments and results are recorded and may be held by us on electronic and hard copy file for up to a maximum of 7 years in accordance with our Privacy and Confidentiality Policy. Should you fail any FlightPlan checks, you remain liable for the FlightPlan fee and your ancillary costs incurred. Should you opt to retake the FlightPlan or test, you will be liable for the fees and Regulatory costs incurred.
3.8 The successful completion of RP FlightPlan licence-related and Regulated activities requires certain skills, aptitude, motivation, diligence and capacity to accept instruction on your part which cannot be evaluated in advance.
Accordingly, you acknowledge and agree that –
3.8.1 your ability to successfully complete the Programme or any part thereof, to the required level of competence, either at all or within a specified period of time; or
3.8.2 the time necessary to obtain or retain one or more particular ratings, a given number of flight hours or to successfully complete written tests and flight tests.
3.8.3 Any extra costs incurred due to extra training been required to complete the Programme, will be solely at the individual CM’s expense and this will be determined on a case-by-case basis.
3.9 You acknowledge that any published completion time for the Programme is based on average CM performance and is not in any way to be relied upon by you.
3.10 RP cannot and does not guarantee employment to any CM upon successful completion of a Programme. Whilst we may, at our discretion provide you with reasonable assistance to attain your goals where appropriate for us to do so, Resilient Pilot Limited will have no liability to you in connection with your employment status at any time following completion of a Programme.
3.11 A signed and dated Programme Agreement with deposit paid, will confirm the following:
3.11.1 Your details
3.11.2 Approved Training Organisation (ATO) details and address
3.11.3 Start date, times and duration
3.11.4 Confirmed fee, deposit received and balance payment terms
3.11.5 Details of your cooling-off period (where applicable). Refer to Item 4.16.
3.12 Where a Programme detail requires training ‘pairings’ (as an example, but not limited to a Licence Proficiency Check) and where you are unable to book ‘as a pair’; to keep costs to a minimum RP will seek to ‘pair’ you with another CM requiring the same Programme package. However, this may not always be possible. If this is not possible, RP will endeavour to provide a suitably qualified stand-in. However, additional costs may be incurred, and RP will agree these with the CM prior to issuing a FlightPlan Agreement. Depending on the specific Programme package, it will not normally be possible to deliver the Programme until a pairing is found.
3.13 RP and their partner ATOs reserve the right, at any time to vary the content or alter any Programme design, for example in line with any change in Regulatory requirements, provided that such a variation does not in itself prevent you from attaining the required Regulatory standard (where applicable).
3.14 RP and/or their partner ATOs will provide training materials (see clause 3.18), practical training, instructors/examiners and simulators/aircraft as appropriate to the design of the Programme package. RP has no further responsibility and gives no guarantee that you will achieve the required Regulatory standard.
3.15 Certain Programme packages are subject to minimum eligibility requirements which are set in writing by either: RP, their partner ATOs, the appropriate Regulatory authorities or others. RP will liaise with you prior to confirming your booking to establish whether you meet these requirements but cannot be held responsible if it later transpires you did not meet the Regulatory requirements. Once booked and outside the cooling-off period, you will forfeit your deposit if you either cancel your booking or you attend for your Programme package on the course start date without these pre-entry requirements being met.
3.16 RP reserves the right to refuse to accept a booking (in compliance with UK Equality Act 2010) onto any Programme.
3.17 The CM may be required to have access to an iPad Generation 3 or higher
specification tablet device for the duration of their Programme. Should the CM not be
able to access such a device, they should advise RP via RPFlightPlan@resilientpilot.com no less than 5 working days prior to their Programme commencement date. In such circumstances and where required, RP will endeavour to provide access to an ipad, which may incur additional cost or a deposit to be lodged, that the CM will be required to pay prior to commencing their Programme. RP makes no guarantees that an iPad can be made available.
4 RP Membership and Programme: Fees, Changes and Cancellations
RP is a volunteer-run, not-for-profit organisation and therefore the following terms are strictly applied:
4.1 Programme fees for CMs enrolling on a Programme will be as set out in the published details on www.resilientpilot.com for that FlightPlan at the time of enrolment.
4.1.1 you acknowledge and understand that any booking may have to be changed due to operational reasons
4.1.2 Changes or cancellations must be requested by e-mail info@resilientpilot.com taking into account the timeframes outlined in clause 4
4.1.3 The CM should not assume the cancellation notice has been actioned until an acknowledgement and confirmation of the requested change has been received by them
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4.2 Programme package fees vary according to individual requirement. For details on prices, please contact info@resilientpilot.com
4.3 The CM acknowledges and understands that their Programme schedule may be varied by RP at very short notice due to factors outside of RP’s control including, but not
limited, to: examiner/instructor sickness, regulatory requirements and urgent simulator maintenance.
4.4 In the case of workshops, Skills Refresher Days and other ‘low value’ services, full payment will be required on booking.
4.5 For higher value services, a deposit of 50% of the Programme fee must be paid at the time of booking to confirm the details of the booking. The balance of the fee due must be paid no less than 30 days prior to the commencement date of the booking. Failure to comply with these payment terms may result in the booking dates having to be altered and/or a loss of any deposit/s paid.
4.6 Any changes requested by the CM booking cannot be guaranteed and may result in a change fee and/or loss of any fees already paid.
4.7 If a booking has to be cancelled or rescheduled by RP or the ATO for whatever reason, RP will not be liable for any additional expenses incurred by the CM in connection with the booking.
4.8 If a CM wishes to cancel or re-schedule Programme start date after a start date has been confirmed, a change fee of 10% of the total fee payable shall be payable by the Pilot to RP. Changes requested within 14 days of the original scheduled change date may not be able to be accommodated and will constitute a cancellation triggering a cancellation fee of 100% of the Programme fee paid (unless there are exceptional circumstances which will be determined at the sole discretion of RP).
4.8.1 Cancellations made after a Programme has been confirmed, but more
than 30 days prior to the start date will attract a 50% cancellation fee.
4.8.2 Cancellations made after a Programme has been confirmed, but less than
30 days prior to the start date will attract a 100% cancellation fee.
4.8.3 RP will, wherever possible, endeavour to ‘resell’ the package
to facilitate a partial/full refund. However, this may not always prove
possible and the cancellation terms will apply.
4.8.4 RP will, wherever possible, endeavour to negotiate a revised start date
to avoid cancellation fees. However, this may not always prove possible
and the cancellation terms will apply.
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4.8 If a CM does not attend or wishes to re-schedule a training detail within their
FlightPlan timetable once their Programme has commenced, a cancellation fee for that training detail may be charged (unless there are exceptional circumstances which will be determined at the sole discretion of RP).
4.9 For all re-scheduled Programmes, the fees charged will be those in force at the time of the new start date.
4.10 Fees for any additional training will be charged by RP at a rate agreed between the parties at the time the additional training is provided.
4.10.1 The CM shall pay to RP all additional fees (where applicable) which result from any requested extension of/change to a Programme by the CM, or where the ATO requires it to achieve competency (where applicable).
4.10.2 Additional fees are payable prior to the commencement of any additional FlightPlan training or checking requirements. RP or its representative at the ATO will discuss any additional fees with you prior to commencement.
4.11 The CM is responsible for any personal insurances to cover FlightPlan fees and related costs (eg HOTAC) and indemnify RP of any liability should the CM need to cancel for any reason.
4.12 RP or the supplying ATO may have to postpone or suspend a FlightPlan due to technical problems relating to a simulator, training device or aircraft; or instructor unavailability; or due to any regulatory or operational reasons. RP will endeavour to re-arrange the FlightPlan at a date suited to all parties.
4.12.1 RP will endeavour to contact CMs in advance in such circumstances, but this may not always be possible.
4.12.2 Postponement or suspension of a FlightPlan booking shall not alter your payment obligations in relation to that FlightPlan or give rise to any obligation on us to refund any amounts already paid by you in connection with that FlightPlan package, or any third-party charges (e.g. your HOTAC costs).
4.13 If RP is required to certify to any bank or financial institution (including for the purpose of this paragraph any Body issuing public funds by way of a grant or similar scheme) that training is being undertaken for the purposes of obtaining a loan or grant for their training, RP shall retain details of the bank or financial institution concerned. Should the CM cease training for any reason whatsoever (including termination of the FlightPlan by RP or the ATO), RP has the right to advise any bank or financial institution of the termination of training as appropriate.
4.14 Fees that have been paid to RP are non-refundable once the relevantProgramme has commenced. Should the CM leave the Programme for any reason they will have no entitlement to any refund, whether partial or otherwise.
4.15 Programme fees include applicable VAT at the prevailing rate and are correct at the time of publishing. If an ATO introduces a fee change, RP may either increase or reduce the fee for any package without notice. RP will advise the current fee before confirming any booking with a signed Programme Agreement.
4.16 Cooling Off Period: Providing a Programme booking is made more than 45 days in advance of the start date, the CM has 14 calendar days after confirming a booking in writing to change their mind and cancel the booking without charge.
4.16.1 All cancellations must be made in writing by email to info@resilientpilot.com and the CM must ensure they have received a confirmation reply from RP.
4.16.2 Any deposit paid is fully refundable during the cooling-off period. However, if a booking is cancelled once the cooling-off period has expired or within 30 days of the confirmed start date, the deposit will be forfeited as a cancellation charge unless RP is able to re-sell the Programme which RP will make every endeavour to do.
4.17 Charges for personnel licensing and testing are set by the UK CAA/EASA and are revised each calendar year. RP has no control over these charges and any increase in charges which may become applicable to a Programme fee will be passed on to you as they become due.
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5 Personal Conduct
Applicable for Members attending on site, face to face training at RP’s Premises or the Premises of their partner ATOs:
5.1 The Member is required to adhere to a ‘smart casual’ dress code to comply with ATO’s requirements (as set out in the pre-joining documentation) and shall at all times whilst on the Premises maintain a high standard of dress and appearance in keeping with the profession.
5.2 The CM is required to conduct themselves in a professional and polite manner at all times whilst on the Premises. The CM will be held responsible and liable for any damage to or loss of RP’s, the ATO’s or any third party’s property caused by the CM.
5.3 Physical violence or the threat of violence (whether physical, verbal or otherwise),
bullying or harassment against any person whilst undertaking training at the Premises will result in instant termination of the FlightPlan and no refund of fees will be made.
5.4 The Pilot is required to comply with the Premises’ requirements with regard to the use of mobile (cell) phones, parking, the consumption of alcohol and illegal drugs, smoking and the consumption of food and drink.
5.5 RP and its appointed representatives at the ATO reserve the right to refuse to allow a CM to complete a FlightPlan detail/s if, in their reasonable opinion, the CM is unfit to do so whether as a result of the consumption of alcohol and/or drugs, illness or for any other reason.
5.6 CMs shall indemnify RP in full against all costs, damages, expenses and losses, including any interest, fines, legal and other professional fees and expenses awarded or incurred or paid by RP as a result of, or in connection with, any claim brought against RP for actual or alleged damage to any third party property or equipment, including any simulator or training device caused by the CM (as applicable).
5.7 Any non-compliance to the elements of clause 5 may result in RP or the ATO refusing to provide services to the CM and the CM being held responsible for FlightPlan package fees incurred and any reasonable resultant additional costs.
5.8 The provision of any Programme package by RP and their partner ATO may be terminated at any time if, in the opinion of RP or the partner ATO, the CM’s personal conduct is inappropriate, the CM represents an unacceptable safety hazard or is otherwise unsuited to the Programme package, or to piloting an aircraft or simulator; or to operating as cabin crew on board.
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6 Resilient Pilots ATPL (A) Theory and KSA100 Programme
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6.1 Pre-Entry Requirements
To enrol in the ATPL(A) Modular Theoretical Knowledge Course, students must meet the following minimum requirements:
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Be at least 18 years of age.
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Hold a valid PPL(A) issued in accordance with ICAO Annex 1.
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Be able to read, write, and orally communicate in the English language at a minimum of ICAO Level 4.
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Demonstrate sufficient knowledge of Mathematics and Physics to support theoretical instruction. This requirement is deemed met upon successful completion of the Padpilot Maths and Physics course and examination.
6.2 Continued Compliance
Enrolment is conditional upon satisfying the above criteria. Failure to meet or maintain these standards may result in withdrawal from the course.
6.3 Medical
A valid UK Class 1 Medical Certificate is not a pre-entry requirement for enrolment on this course. Students may complete the theoretical knowledge training and sit the associated ATPL(A) exams without holding a Class 1 Medical.
However, students should be aware that a valid Class 1 Medical is mandatory in order to obtain an Airline Transport Pilot Licence (ATPL) and to exercise its privileges. If a student's goal is to pursue a professional pilot career, they are strongly advised to obtain or confirm their eligibility for a Class 1 Medical as early as possible.
Resilient Pilot recognises that individual motivations for studying may vary. Some students may be pursuing training for personal interest, others may allow their medical to lapse temporarily to reduce costs, or may be in the process of regaining medical certification following an illness. As a training provider, we do not restrict access to theoretical training based on medical certification status. However, it is the student's responsibility to understand the regulatory requirements applicable to licence issuance and operational privileges. While we do not require a Class 1 Medical for enrolment, Resilient Pilot accepts no responsibility for students who later find themselves unable to obtain an ATPL due to medical ineligibility.
6.4 The Training Manual
The Resilient Pilot Training Manual is a CAA approved document and forms the definitive guide to the structure, content, and delivery of this course. All policies, procedures, and academic standards outlined in the Training Manual are binding. In the event of any uncertainty or discrepancy, the Training Manual takes precedence over any other source.
All students are required to familiarise themselves with the Training Manual. Compliance with its provisions is mandatory. Any grey areas or matters requiring interpretation will be decided by the Head of Training, whose decision is final.
6.5 Self-Study: Students are provided with guided self-study opportunities supported by:
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Padpilot Maths and Physics e-books with testing modules.
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Padpilot ATPL(A) e-books with associated tests.
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Resilient Pilot ATPL Forum.
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Access to the Resilience Hub for and Resilience Deck app for progress tracking, competency development and self-evaluation.
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ATPL Q question bank database for targeted learning and assessments.
6.6 Instructor-Led support includes:
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One Brush-Up session per each module.
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Check-in sessions with instructors for personalised guidance.
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KSA 100 virtual scenario-based training to develop non-technical competencies.
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Ad-hoc instructor-led training sessions as required.
6.7 Required Material
Students will require the following material, which is not included in the course fee: receive access to:
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Latest versions of thee Jeppesen Manual and CAP publications (CAP 696, 697, 698).
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Essential tools for navigation and calculations, such as a CRP-5, protractor, ruler, and non-programmable calculator
The course includes:
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Progress tests, final school exams, and feedback sessions.
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Preparation for CAA ATPL(A) exams following the syllabus.
The course fee does not include:
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CAA Exam Fees.
6.8 Additional Resources Available
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Regular guidance from instructors.
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Access to online training sessions
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Access to additional Brush-Up sessions.
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Online Class Forum for peer-to-peer and instructor interactions.
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Support in addressing challenges through remedial training plans.
6.9 Additional Brush-Up Sessions
Additional Brush-Up Sessions beyond the one-per-module included in the course fees will be charged as per the rates specified in the Schedule of Charges (Annex A).
6.10 Instructor-led Hours
Instructor-led hours beyond those included in the Training Manual will also be charged as outlined in the Schedule of Charges (Annex A).
6.11The Schedule of Charges
The Schedule of Charges may be updated from time to time, and the most recent version will be made available to students upon request.
6.12 Duration
The total duration of the course, including all modules, is detailed in the Resilient Pilot Training Manual.
6.13Schedule
The schedule for classes, exams, and Brush-Up sessions will be provided with reasonable notice. Changes may be made with reasonable notice.
6.14Attendance at Brush-Up Bootcamps
Attendance at one Brush-Up session per module is mandatory.
6.15Brush-Up Progress
Attendance at the Brush-Up session does not automatically mean the student will be allowed to sit the UK CAA Exams. Student’s progress and readiness will be assessed during the Brush-Up sessions. Students must successfully complete the assigned Brush-Up sessions before being permitted to sit corresponding CAA Exams.
6.16Mental Maths
Students must successfully complete the Mental Maths Test as part of the first Brush-Up week prior to their recommendation for CAA Exams.
6.17KSA 100 SBTs
Students must complete all required KSA 100 Scenario-Based Training sessions and associated assessments before being authorised to sit their final CAA ATPL(A) examinations. The min requirement is 1 formative assessment and 2 summative assessments​
6.18 Behaviour and Conducts
Students are expected to adhere to the behavioural standards outlined in the Resilient Pilot Training Manual, including respecting staff, peers, and training facilities. Any instances of poor behaviour, including but not limited to cheating, disruptive conduct, or breaking rules during training or CAA Exams, may result in disciplinary action.
6.19Disciplinary Procedures
Disciplinary procedures will follow the guidelines detailed in the Training Manual.
6.20 Safety and Reporting
Students must comply with all safety protocols and procedures as outlined in the Resilient Pilot Manuals. Students are responsible for familiarising themselves with the safety guidelines and ensuring their actions do not jeopardise the safety of others.
6.21 Safety Reporting
Any safety concerns or incidents must be reported accordance with the Resilient Pilot Manuals.
6.22 Refunds and Cancellation Policy
Students who withdraw from the course before completion may be eligible for a refund of unused tuition fees, subject to an administrative charge as detailed in the Schedule of Charges. Refunds will be calculated on a case-by-case basis. Once a student has started a module, they will not be eligible for a refund for that module.
6.23 Cancellation
Cancellation of individual sessions or courses must be notified at least 48 hours in advance to avoid additional fees, as detailed in the Schedule of Charges
6.24 Schedule
Students must adhere to the study schedule and complete all assignments, tests, and exams as outlined in the syllabus. It is recognised that students often enrol in distance courses due to other commitments or barriers to full time study, so with this in mind students are permitted some flexibility in terms of learning pace. This pace will be regularly discussed with their instructor to ensure the best outcome, tailored to suit the students’ personal circumstances and ability – but in any case, students must follow the training plan and must meet all CAA deadlines.
6.25 Confidentiality
Students are required to maintain the confidentiality of course materials and not distribute or share proprietary resources without authorisation.
6.26 Resources
Students are required to actively use the core learning resources provided by Resilient Pilot, including the Padpilot eBooks, the ATPL Q Question Bank Database, and the Resilience Hub tools. Use of the Resilience Deck app is required for participation and for ongoing performance tracking throughout the course. These resources form the foundation of the course and are integral to monitoring and assessing each student’s progress. Students may supplement their learning with additional materials if they wish; however, use of the core resources is mandatory throughout the course duration.
6.27 Responsibilities of the Training Organisation
Resources
The Training Organisation will provide access to qualified instructors, learning materials, and required facilities (including online resources) for the duration of the course.
Regulation
The Training Organisation will ensure that the course complies with regulatory and accreditation requirements.
6.28 Intellectual Property
Materials
All course materials, including e-books, question banks, and digital resources, are the intellectual property of Resilient Pilot Ltd or its licensors.
Access and Distribution
Students are granted a limited, non-transferable license to use these materials for personal study purposes only. Unauthorised distribution or reproduction is strictly prohibited and may result in disciplinary action.
6.29 Technology and Equipment Use
Technology
Students are responsible for ensuring access to the necessary technology (e.g., iPad, laptop, other devices, software, and internet connection) to participate in online training.
Platforms
The Training Organisation will provide access to approved platforms for course delivery and support but is not liable for technical issues on the student's end.
6.30 Health and Wellbeing
Physical &Mental Health
Students are encouraged to maintain their physical and mental wellbeing throughout the course.
Accommodations
The Training Organisation provides reasonable accommodations for students with documented health conditions or disabilities, provided these are communicated in writing prior to enrolment.
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7 Resource Hub and CDS
RP’s resources have been created utilising a combination of materials with a view to providing useful resources to help users retain and develop role-specific and generic skills and competencies.
7.1 Whilst all reasonable attempts have been made, RP cannot guarantee the accuracy or currency of the content.
7.2 The information contained on RP’s Resource Hub and CDS is intended solely for the personal non-commercial use of the user who retains responsibility for their own level of competency.
7.3 The Resource Hub and CDS do not contain official documentation, unless otherwise stated.
7.4 RP’s resources are not for operational use or training purposes and shall not take precedence over officially produced documentation.
7.5 RP acknowledges that different operators work to different General and Standard Operating Procedures. As such, all RP resources are designed to be generic and the user should refer to their Operator’s guidance material for Operator specific clarification.
7.6 While RP has taken every precaution to ensure that the content of the Resource Hub and CDS is both current and accurate, errors can occur. RP assumes no responsibility or liability for the content or reliability of external material and information.
7.7 All RP resources remain the Intellectual Property and are copyright © of RP. All resources originated by other organisations are included with the permission of the Intellectual Property owners. Resource Hub and CDS content may not be copied, reproduced, transmitted, distributed, downloaded, transferred or used by a third party in any form or by any means without RP’s prior written consent. Please contact info@resilientpilot.com to request such permission.
The following clauses refer to the entire Terms and Conditions document:
8 Variation
8.1 RP reserves the right to amend these Terms and Conditions at any time and will endeavour to provide notification of such changes on RP’s website, http://www.resilientpilot.com
8.2 No employee, mentor, agent, or other representative of RP or any ATOs or collaborative partners has authority to verbally modify or waive any of its terms. Any modifications to, or waiver of, these Terms will be invalid unless they are in writing and signed by the Directors of RP.
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9 Liability and Indemnity
9.1 Nothing in these Terms shall limit or exclude either party’s liability for:
9.1.1 death or personal injury caused by its negligence, or the negligence of
its employees, agents or subcontractors;
9.1.2 fraud or fraudulent misrepresentation; or
9.1.3 any other liability which cannot be excluded or limited by law.
9.2 Subject to clause 9.1:
9.2.1 RP shall under no circumstances whatsoever be liable to any CM or member whether in contract, tort (including negligence), breach of
statutory duty, or otherwise, for any loss of profit, or any indirect or
consequential loss arising under or in connection with these Terms and Conditions; and
9.2.2 RP’s total aggregate liability to a CM or member in respect of all other
losses arising under or in connection with these Terms and Conditions,
any FlightPlan or service provided by RP whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the value of fees paid by the CM or member
9.2.3 The CM or member hereby indemnifies RP and undertakes to keep RP indemnified against any losses, damages, costs, liabilities and expenses (including without limitation legal expenses and any amounts paid by RP to a third party in settlement of a claim or dispute on the advice of RP’s legal advisers) incurred or suffered by RP arising out of any breach by the CM or member of any provision of these terms and conditions, or arising out of any claim that the CM or member has breached any provision of these terms and conditions.
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10 Entire Agreement
10.1 These Terms and Conditions together with our privacy and confidentiality
policy; website terms and conditions and general disclaimer; FlightPlan Agreement documents; electronic booking confirmations; and Resilient Crew Membership documents constitute the entire agreement between RP and the CM or member and supersede all and any previous agreements in relation to the use of RP’s website and other resources, and/or participation on a FlightPlan package or membership of the Resilient Crew Room.
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11 Dispute Resolution
11.1 RP welcomes feedback on all of our support services. We request that CMs and members share any feedback verbally with their mentor, coach or instructor, or via email to info@resilientpilot.com From time-to-time RP will also send feedback questionnaires in order to collect feedback with a view to further improving their support services.
11.2 Every attempt has been made to ensure RP’s resources are either original, or permission has been given by the originator for its reproduction and use. If you have a query or complaint regarding the use of certain resources and believe formal authorisation has not been given for its use, please contact info@resilientpilot.com
11.3 If you have any reason to make a complaint regarding either the quality of training
or the standard of customer care delivered either by RP or our representatives, please notify your instructor, coach or mentor immediately to allow RP the opportunity to remedy accordingly. You should firstly discuss the complaint with the relevant instructor, coach or mentor. If the complaint cannot be resolved, then the matter will be referred to relevant members of RP’s Core Team for response. If you are still dissatisfied with the response, then the matter will be referred to the Directors of RP.
11.4 If you have any reason to make a complaint about the general service you have received, and your complaint cannot be resolved at the time, then full details of the complaint should be sent to the Directors of RP at the address detailed in clause 1.2 above, or by email to info@resilientpilot.com
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12 Termination
12.1 Without affecting any other right or remedy available to it (including any right
to terminate an attendance on a Membership Plan or Programme, or member’s membership or right to utilise RP’s resources which is set out elsewhere in these Terms and Conditions), RP reserves the right to terminate the CM’s attendance on a FlightPlan, or member’s membership, or Programme, or right to utilise RP’s resources should the CM or member violate any or all of these Terms; and that
CM or member will not be entitled to any refund of Course fees or other monies paid to RP.
12.2 Enrolment or membership may be terminated by RP, if it at its sole discretion
considers the CM or member’s competencies, aptitude or character unsuitable for further training or mentoring/coaching, or if the CM or member –
12.2.1 fails to make themselves available for scheduled details without good reason;
12.2.2 demonstrates unsatisfactory progress due to failure in applying him/herself;
12.2.3 does not complete study assignments;
12.2.4 is tardy or absent;
12.2.5 displays improper or irresponsible behaviour;
12.2.6 is in any way incapacitated or unable to maintain a medical certificate;
12.2.7 displays any difficulties with communicating in English with Resilient Pilot representatives
12.3 Where a CM or member’s enrolment is terminated in accordance with clause 12.2 and FlightPlan or membership fees have been paid in full, the CM or member will not be entitled to any refund whether partial or otherwise.
13 Data Protection
13.1 See RP’s Privacy and Confidentiality Policy
14 Trademarks & Copyright
14.1 The trademarks and copyrights of RP include but are not limited to: Resilient Pilot Limited, Resilient Pilot FlightPlan, Resilient Crew Room and any other trademarks registered from time-to-time.
14.2 Images, illustrations, diagrams and photographs used in RP marketing and other materials are protected by copyright ©.
14.3 RP trademarks and copyright materials may not be used in any form without prior permission from RP. Such permission should be requested by emailing info@resilientpilot.com
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15 Force Majeure
15.1 Neither party shall be liable for nor deemed to be in default on account of delays in performance of any of its obligations under this Agreement which are due directly or indirectly to a Force
15.2 The affected Party shall give the other party timely notice after it becomes aware of any Force Majeure Event, which notice shall, to the extent practicable, specify the length of the delay anticipated and any additional costs, incurred or likely to be incurred, by reason of such Force Majeure Event.
15.3 In the event of a Force Majeure Event the Parties shall agree any adjustments to any active Agreements and/or the terms and conditions contained herein that may be required as a consequence of such delay.
15.4 If a Force Majeure Event continues for a period in excess of one hundred and eighty (180) consecutive days any active work order shall automatically terminate unless the Parties agree otherwise in writing.
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16 Miscellaneous Provisions
16.1 If a court or any other competent authority finds that any provision of these Terms
and Conditions (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision shall, to the extent required, be deemed deleted, and the validity and enforceability of the other provisions of these Terms shall not be affected.
16.2 A waiver of any right under these Terms and Conditions is only effective if it is in writing and shall not be deemed to be a waiver of any subsequent breach or default. No failure or delay by RP in exercising any right or remedy under these Terms or by law shall constitute a waiver of that or any other right or remedy, nor preclude or restrict its further exercise. No single or partial exercise of such right or remedy shall preclude or restrict the further exercise of that or any other right or remedy.
16.3 No third party shall have any rights under or in connection with these Terms by virtue
of the Contracts (Rights of Third Parties) Act 1999.
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17 Governing Law and Jurisdiction
17.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims), shall be governed by, and construed in accordance with, English law.
17.2 Subject to clause 11.3, both parties irrevocably agree that any dispute or claim arising out of or in connection with these Terms and Conditions, their subject matter or formation (including without limitation any non-contractual dispute or claim) will be subject to the exclusive jurisdiction of the English courts.
17.3 If a CM or member fails to pay RP on time for any monies due under these Terms and Conditions, then the CM or member acknowledges and agrees that we may bring a claim against them for non-payment in any jurisdiction in which you or your assets are located.
17.4 Without prejudice to our other rights under these terms and conditions, if these terms and conditions are breached in any way, RP may take such action as they deem appropriate to deal with the breach, including bringing court proceedings against the CM or member.
17.5 RP may transfer, sub-contract or otherwise deal with our rights and/or obligations under these terms and conditions without notifying you or obtaining your consent. However, every attempt will be made to give suitable prior notice.
17.6 The CM or member may not transfer, sub-contract or otherwise deal with your rights and/or obligations under these terms and conditions.
17.7 If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect. If any unlawful and/or unenforceable provision would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.
17.8 These terms and conditions are for the benefit of the CM, member and RP and are not intended to benefit any third party, or be enforceable by any third party. The exercise of RP and the CM or member’s rights in relation to these terms and conditions is not subject
to the consent of any third party.
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18 Registrations and authorisations
18.1 RP’s VAT number is 354 5333 04
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19 Contact
19.1 All Directors are contactable via email info@resilientpilot.com
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© June 2025 Resilient Pilot Limited. All rights are reserved.
This document and the information contained within constitute property of Resilient Pilot Limited and are confidential.
This document and the information contained within shall not be disclosed, reproduced or transferred in any way without the prior written consent of Resilient Pilot Limited.
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